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3601 Charlotte Avenue Elkhart, IN 46517
EchoMaster Fleet Solutions
Harness Design & Development
Safety & Security
Rearview Mirror Monitors
Camera & Monitor Kits
A Return Merchandise Authorization (RMA) request must be submitted for all warranty and non-warranty returns.
Download RMA Form
RMA’s Will Expire 60 Days After Issue
Any product returned without an RMA will not be acknowledged
Defective Material Exchange
- Product must be within manufacturer’s warranty period
- Product that is physically damaged; or failed due to improper installation will not be covered
Our goal is to provide replacement components as quickly as possible to help customer’s complete installations and repairs in a timely manner.
- Advance Replacements may be issued upon customer request. Once replacements are shipped;
defective product must be returned within 30 days
or customer will receive an invoice for the parts shipped
Request to Return Non-Defective Material
- All Non-Defective Returns are subject to Nagy approval
- Items must have been purchased within past 90 days from date of PO
- All Non-Defective Returns are subject to a
15% restocking fee
All material must be returned in new/re-sellable condition. Any material that is not returned in this condition may be returned to the customer at their expense.
Parts sold as a kit must contain all parts of kit. The cost of any missing kit components will be deducted from credit.
If you have any questions in regard to this policy or product coverage period, please contact us at 800-232-4479.